Shipping policy

We aim to process and ship orders quickly and reliably. Shipping costs, carriers and delivery estimates are listed below. All delivery times are estimates and begin from the date your order is dispatched (not the date it is placed).

Processing (dispatch)

  • Orders are normally processed and dispatched within 1-2 working days.
  • Orders placed on weekends or public holidays are processed on the next working day.
  • You'll receive a confirmation email with tracking once your order ships.

United Kingdom

  • Service: Royal Mail or DPD (depending on address and parcel size)
  • Dispatch: 1-2 working days
  • Estimated delivery: 2-3 working days after dispatch
  • Cost: free on all UK orders for a limited time (normally free over £40, otherwise £4.25)
  • Tracking: tracking link provided in your dispatch email

Europe (EU & EEA)

  • Service: DHL or DPD (selected at checkout based on destination and parcel)
  • Dispatch: 1-2 working days
  • Estimated delivery: 5-7 working days after dispatch
  • Cost: £14.99
  • Tracking: full tracking provided
  • Customs & VAT: customers are responsible for any import duties, taxes or customs fees charged by the destination country. These are not included in the shipping price.

Worldwide (rest of world)

  • Service: international courier (DHL/DPD or similar)
  • Dispatch: 1-2 working days
  • Estimated delivery: up to 14 working days after dispatch (may vary by destination)
  • Cost: £19.99
  • Tracking: full tracking provided
  • Customs & import fees: customers are responsible for any local import duties, taxes or customs charges. These are not included in the shipping price.

Delays

  • Delivery estimates may be affected by customs, public holidays, strikes, extreme weather and other events beyond our control.
  • If your order is significantly delayed, contact us and we'll investigate with the carrier.

Lost or damaged parcels

  • If tracking shows delivered but you haven't received your parcel, contact us within 7 days of the delivery date and we'll open an investigation with the carrier.
  • If an item arrives damaged, email us with photos of the packaging and item and we'll arrange a replacement or refund.

Returns

  • We offer 30-day returns on all items, including sale. Return postage is paid by the customer unless the item is faulty or we sent the wrong item. See our Return and refund policy for full details.
  • Refunds are made to your original payment method within 14 days of us receiving your return.

Contact

  • For shipping questions, tracking help or to report a problem, email sales@bainaat.co.uk with your order number.

Bainaat is a trading name of Modest Fashion Group Ltd, registered in England and Wales, company no. 16748926.